Pairing Problems with my Recorder
Instructions to troubleshoot the most common Recorder pairing issues and problems.
Most Common Pairing Issues and Problems
Make Sure your Smartphone's Operating System is Up to Date
On your phone, go to Settings - General - Software Update and make sure that it indicates that your software is up to date on your smartphone or tablet
Make Sure your Hexoskin OneApp is Up to Date
We update frequently our Hexoskin OneApp to follow system software updates and correct issues. You can check on the Apple App Store or Google Play Store to make sure that you have the most recent update of our app.
You can also turn on the automatic update of apps in iOS and iPad OS. Go to Settings - App Store. Under "AUTOMATIC DOWNLOADS", turn on "App Updates'' to automatically install new app updates.
The Battery of the Recorder Could be Discharged
Charging the Recorder for at least 90-120 minutes could solve the problem.
The Battery of the Recorder is Not the Issue AND Previous Pairings Were Successful
If the battery was not the issue, and you succeeded in the past in pairing your Recorder, we recommend forgetting the Recorder on all mobile devices previously paired. Go to your Bluetooth settings - Locate the Recorder from the list. Press on the "i" beside the "Not Connected" status, then tap Forget Device on the next screen. You can now start over with the Bluetooth pairing steps.
The Battery of the Recorder is not the Issue AND Previous Pairings Were Successful OR Have Never Been Successful
Bluetooth can be capricious sometimes depending on the phone or tablet and the generation used. You might also try powering off your phone or tablet completely, then turning it back on and trying again. Follow the steps to pair your Device with your phone or tablet.
Make sure you hold the button on the Recorder for at least 5 seconds (until the blue LED turns on and stays on) to turn on Bluetooth on your device. Also, make sure that for this step your Recorder is not connected to a computer or your Shirt.